FLEXIBLE BASIC TICKET
What does it include?
- Barça Museum + Digital Audio
- Construction ViewPoint
- Ideal as a gift
- Choose other extras during the checkout process
Children under 14 years must be accompanied by an adult aged 18 years or more.
Ticket sales - 50% off for individuals with a disability certificate equal to or greater than 33% and for 1 accompanying person, only at ticket office. A credential document must be presented for tickets purchased at a reduced price.
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In compliance with Law 34/2002, of July 11, on Information Society and E-Commerce Services (LSSICE), users are informed that the owner of this domain is Futbol Club Barcelona (hereinafter FCB or CLUB), whose head offices are at Avinguda Arístides Maillol, s/n, 08028 Barcelona, Spanish Tax Identification Code (CIF) G-08266298, included in the Registre d’Entitats Esportives (Registry of Sports Organisations) of the Generalitat de Catalunya (Government of Catalonia) as a sports club, with number 2.590, Volume 2, Page 295 of the Llibre de Registre d’Entitats Esportives (Log Book of Sports Organisations).
The object of these conditions for the use of the www.fcbarcelona.com website is to govern the free provision to the general public and FCB supporters in particular of access to sporting, institutional and social information, as well as information about the products and services offered by FCB, or by the CLUB’s third party suppliers and/or collaborators, that could be of interest to the user.
The user is subject to policies and conditions as applicable at the time that they use this website, unless, by law or by decision of the competent body, retroactive changes have to be made to said policies or conditions. In this regard, FCB reserves the right to make, at any time and with no need for advance notice, any modifications or updates to the information contained in the website, or to the configuration or presentation of the same, or to the conditions for access. Users are therefore advised to assiduously review the conditions determined by this legal notice.
The mere use and exploration of this website, as well as requests for information and, if appropriate, registering or contracting certain products and/or services (e.g. purchase of tickets for sports events), supposes acceptance as a user, and without reserve of any nature, each and every one of these general conditions for access and use and, if relevant, registration and contracting.
The CLUB does not guarantee the inexistence of interruptions or errors in access to the website or its content, or that the same is free from viruses, or any other elements that could cause alterations to the user’s computer systems. FCB shall do all that it can to correct errors and re-establish communications, as long as this is possible and that the repair work is not difficult to perform, as soon as it receives notice of said errors, disconnections or outdated content.
The CLUB shall not be held responsible for damages that may arise from interferences, omissions, interruptions, computer viruses, defects and/or disconnections in the operation or in the operative functions of this electronic system or the user’s computer devices or equipment, for reasons beyond the control of FCB, that prevent or delay the provision of services or web browsing, or delays or blockages in the use caused by deficiencies or overloads of the Internet or other electronic systems or similar, or the impossibility of providing service or allowing access for reasons not attributable to the CLUB, due to the user, third parties or force majeure.
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Among its content, the FCB website includes links to other websites managed by third parties in order to facilitate access by the user to associated information on the Internet. However, the CLUB shall not be held responsible for the existence of links from third party websites to other websites that are not associated to FCB. The links provided on the CLUB website are provided to the user of the FCB website for informative purposes, but under no circumstances does this imply that the CLUB is a guarantor of, or a party offering, any services and/or information that might be offered by third parties via these links.
In relation with the aforesaid, FCB shall not be held responsible for any of the services and/or information that are provided on any website that links to its own website. The CLUB does not control or exercise any kind of supervision when a link is included on the www.fcbarcelona.com website. However, the use of links to other websites does not suppose, in any way, any responsibility or appropriation of the content of the same, and it may not be understood that there is any form of supervision or appropriation of any changes or information regarding the same. FCB advises visitors to said other websites to read any legal conditions that are presented on the aforesaid websites.
The inclusion in websites that do not belong to the CLUB of hyperlinks for advertising, commercial or association purposes that allow access to the FCB website without its prior and express consent and/or authorisation is strictly prohibited. In whatever case, the existence of hyperlinks on websites that do not belong to the CLUB does not imply in any way the existence of commercial, trading or any other relation with the owner of the website that creates the hyperlink, or any acceptance by the CLUB of its contents, opinions or services.
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Access to the www.fcbarcelona.com website is voluntary. In general, the user agrees to use the website, and the contents and services that it offers, in a diligent, correct and lawful manner, and to comply with the present general conditions, and any special notices or instructions for use contained in the same and the demands of good faith, exercising due diligence and abstaining from using the website in any way that could prevent, damage or deteriorate the normal operability of the same, or the rights and duties of FCB, its suppliers, other users and, in general, any third party. Minors may not access or use the website without the express consent of their parents or legal guardians.
Specifically, when using the www.fcbarcelona.com website, the user agrees not to:
In compliance with applicable legal dispositions, users’ IP addresses shall be stored for the legally determined period of time, in order to be able to detect compliance with applicable legislation by users. Should content be published or should comments be made that could be considered breaches or felony, the website’s administrators may block, track, or delete any content or message in accordance with the aforesaid criteria.
Generally, the use of the website’s services does not require prior registration or subscription by users. However, there are services, such as entry for competitions, draws and games, or subscriptions for newsletters, etc. where it is necessary to register as a web user. This registration shall be conducted as expressly indicated in the service and the data provided will only be used for the purposes and under the guarantees as indicated in the legal notices contained in the registration forms or instructions.
For said purposes, the user must provide information that is their own, correct, truthful and licit as requested on the user registration form, and must keep this information up to date. The user shall be the only party held liable for any false or imprecise statements that are made. Therefore, FCB shall not be held responsible for the veracity or exactness of the data provided by users.
Moreover, if as a consequence of this registration, a user is given a specific user name, code and/or password, this user agrees to make diligent use of the same and to keep it secret, maintaining custody over the same, as they are considered to be of a personal and confidential nature, and the user agrees not to transfer use of the same to third parties, neither temporarily nor permanently, and not to allow access by other persons. The user shall be responsible for the use of the services by any illegitimate third party of a password as the result of non-diligent use or loss of the same by the user.
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In no case is FCB responsible for any of the types of circumstances listed hereafter, which serve as examples for illustrative purposes only, or for any damages that may be derived from the same, against which it cannot and is not obliged to provide a guarantee: a) Possible security errors that may be produced as a result of using virus infected computers; b) the use by third parties of elements belonging to the CLUB that lead to confusion of identity; c) breach of industrial and intellectual copyright by third parties; d) incompliance by third parties that may affect the users of the FCB website; e) the website or any of its services not working properly for causes not imputable to the CLUB; f) consequences derived from a malfunctioning browser or the use of outdated versions of the same.
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The User may send to FC BARCELONA its personal data on different forms incorporated in the website for the said purposes. Said forms include the corresponding privacy policy where the treatment of the user’s personal data is reported, along with the purposes of the treatment, how rights may be exercised, etc.
In any case, if you have any doubts or queries about the treatment of personal data by FC BARCELONA, you may contact our Data Protection Delegate by writing to the postal address indicated in the following section, for the attention of the “Delegado de Protección de Datos”, or by sending an email to dpo@fcbarcelona.cat
For any suggestion, query, complaint or claim, users may contact FCB via any present or future communication channels as determined at any time, such as:
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The current conditions are to be governed by applicable Catalan, Spanish and International legislation.
Should any conflict or discrepancy arise with regard to the interpretation or application of these legal conditions, the courts or tribunals that, if required, shall handle the case shall be those stipulated by legally applicable legislation regarding matters of competent jurisdiction, with regard to end consumers, in the place of compliance with the obligation or the user’s home address.
If the user should abide outside of Spain, or if the case consists of a transaction performed by a company, both parties shall be subjected to, and expressly renounce any other jurisdiction that could correspond to them, the Courts and Tribunals of Barcelona (Spain).
LEGAL CONDITIONS FOR THE ONLINE PURCHASE OF TICKETS FOR THE FC BARCELONA MUSEUM AND OTHER ACCESSORY PRODUCTS THROUGH FUTBOL CLUB BARCELONA’S WEBSITE AND APP
LAST UPDATE 2 September 2024
1. WEBSITE AND APP OWNERS
In compliance with Law 34/2002, of 11 July, on Information Society and Electronic Commerce Services (LSSICE), users are hereby informed that ownership of both the website https://buy-tickets.fcbarcelona.com (hereinafter the WEBSITE) as well as the BARÇA application (hereinafter, “BARÇA APP” or “Application”) is held by Futbol Club Barcelona (hereinafter, FC BARCELONA or CLUB), with its registered office at calle Arístides Maillol, s/n, 08028 Barcelona, with NIF [Tax ID] number G-08.266.298, and registered in the Register of Sports Entities of the Generalitat de Catalunya, as a sports club, with the number 2.590, Volume 2, Page 295, of the Registry Book of sporting entities.
For any suggestions, queries, complaints or claims, the user can get in touch with FC BARCELONA by:
• Telephone: 902 1899 00 (Spain) / + 34 93 496 36 00 (outside of Spain)
• Email: oab@fcbarcelona.cat
• Post: Futbol Club Barcelona, Calle Arístides Maillol, s/n, 08028 Barcelona (Spain)
https://buy-tickets.fcbarcelona.com,
2. GENERAL CONDITIONS OF USE OF THE WEBSITE AND/OR APP
2.1. The purpose of these conditions of sale (hereinafter, the “Conditions”) is to establish the terms and conditions of how to purchase tickets by users who proceed to acquire them via this channel, as well as the rights and obligations inherent to the ticket(s) being purchased, including the conditions of access and use of these tickets.
2.2. Purchasers who access the FC BARCELONA WEBSITE or app and, specifically, this section on the sale of tickets, voluntarily assume and undertake to respect the terms and conditions to which they are subject, and which are detailed below.
2.3. From the moment the user completes the purchase order for one or more tickets, they will be called “PURCHASER”, being bound as such to FC BARCELONA, which will hold the status of seller. Any purchase made online by the PURCHASER, and which has been received by FC BARCELONA and confirmed by email is contractually binding.
2.4 The PURCHASER declares that they have the necessary legal capacity to act and contract through the website, where they must correctly and completely complete the data requested, and undertake not to enter third-party data. The receipt of the purchase order will be confirmed by the Club, by email or by other means without delay, and from that moment the purchase and sale will be concluded and both parties will be obliged to comply with what was agreed.
2.5. In the case of a minor User, that is, one under eighteen years of age, the carrying out of each and every one of the actions that may be carried out through the WEBSITE and/or the Application must be supervised and shall be understood to be carried out by the person who legally represents them.
3. SPECIFIC TERMS AND CONDITIONS GOVERNING THE PURCHASE OF TICKETS THROUGH THIS WEBSITE and/or APP:
The acquisition of the ticket(s) represents the PURCHASER’s acceptance of the following general terms and conditions:
3.1.- Currently and due to the works at Spotify Camp Nou, the “BARÇA IMMERSIVE TOUR” is the only museum tour available.
3.2- The number of tickets and the price shall be chosen by the PURCHASER during the purchasing process and may not be modified once established.
3.3- The purchase of tickets through the official website of FC BARCELONA or the App has two different services for delivering tickets to the buyer:
i) Home ticket printing service. Upon completion of the purchase process, the PURCHASER will receive a PDF file to their email address containing the tickets to print. Passbook entries may be downloaded to a mobile phone using the same email.
ii) Storage of the ticket on the FC BARCELONA APP menu and which you can access by clicking on the “MY TICKETS” option in the APP itself.
In exceptional situations, for technical and/or security reasons, the ticket printing service or APP may be disabled. In this case, the PURCHASER must appear at the Club’s ticket office at least one (1) hour prior to the event. To proceed with its collection, the PURCHASER must submit the following documents:
- The PURCHASE REFERENCE number.
- The credit/debit card with which you made the purchase.
- The ID/passport of the holder of said credit/debit card.
In the case of pickup by a third person other than the PURCHASER, the PURCHASER must submit the PURCHASE REFERENCE, the original DNI of the PURCHASER and an original signed authorisation from the PURCHASER for the ticket(s) to be picked-up by that third person, in addition to providing a photocopy of the DNI or official document accrediting the PURCHASER and the person who proceeds with the pickup.
3.4 Once the ticket(s) has/have been purchased, it/they cannot be exchanged for another one and the amount cannot be refunded.
The PURCHASER’s inability to attend the Barça Immersive Tour throughout the effective period of the ticket, for reasons beyond the control of FC BARCELONA and/or any error in making the purchase, will not be valid reasons for requesting a refund of the amount of the tickets.
Date or time changes to the current MUSEUM or BARÇA IMMERSIVE TOUR tickets cost:
• Non-guided tours: €10 per ticket
You can ask to change your ticket up to 6 days after the date of your purchase. Changes will not be accepted after this time. Changes must be requested at the ticket office on the day of the tour.
We can only apply the change if you have purchased your tickets through the official FC Barcelona website (www.fcbarcelona.com) or through our group form.
Only UNUSED tickets with a starting date between 1 January and 31 December of this year can be changed.
3.5 FC BARCELONA reserves the right to alter or modify the times and tours of the BARÇA IMMERSIVE TOUR following the guidelines of the regulatory body of the various competitions held in the facilities of FC Barcelona.
3.6 FC BARCELONA offers various types of discounts and promotions for the purchase of tickets throughout the season through its website, App, social media profile and/or any other official Club communication channel. Promotions and/or discounts are subject, in all cases, to the specific terms and conditions indicated in each of them and, in no case are they cumulative with each other. In addition, the terms and conditions of purchase of tickets described in these legal conditions shall apply to any discount and/or promotion.
4. ADDITIONAL CONDITIONS FOR THE PURCHASE OF SPECIFIC PRODUCTS:
4.1 "CIUTAT ESPORTIVA JOAN GAMPER TOUR"
The rules set out in this section will only apply to you if you have purchased this specific product:
"CIUTAT ESPORTIVA JOAN GAMPER TOUR" - The purchase of tickets for this product includes:
Round trip in private coach from Spotify Camp Nou to Ciutat Esportiva Joan Gamper.
Access to a guided Corporate Tour to the Ciutat Esportiva Joan Gamper and Facilities in a group, maximum of 25 people.
Access to the spaces used by the first football team.
Visit to the Estadi Johan Cruyff.
Tickets for a visit on the FC BARCELONA Immersive Tour around the FC BARCELONA facilities located on Arístides Maillol street in Barcelona.
4.1.1 Through the Website and the App, the BUYER can purchase the exclusive visit service called “CIUTAT ESPORTIVA JOAN GAMPER TOUR”; this type of visit has a number of special features:
The Tour dates and times are subject to the availability of the Ciutat Esportiva itself, so no modification or alteration of the schedule planned for the visits is permitted. Furthermore, these visits do not take place on a regular timetable, they are only scheduled and organised by FC BARCELONA on the days and times when the facilities are available to visit.
The reservation made by each BUYER through the Website is subject, in addition to these specific conditions, to the general conditions and, therefore, all of these conditions are applicable.
4.1.2. Information on the acquired event.
All the information necessary to enjoy the event is detailed in the product description that appears both on the Website and in the confirmation e-mail that will be sent to you by FC BARCELONA. This e-mail will detail: the meeting point, the date and the time when you should be picked up by the transportation service.
FC BARCELONA will provide the BUYER by e-mail with proof of purchase or a reservation voucher for the contracted service so that the BUYER can present it to the accredited personnel for the purposes of validating their ticket and being able to access the purchased Tour.
The BUYER must be punctual and appear at the meeting point at the time and date indicated on their voucher, since the event is scheduled to start at a specific time and it is not possible to modify the start time.
Remember that the bus will be at the pick-up point and the maximum waiting time will be 15 minutes. After that time, the bus will leave for its destination and the BUYER will lose his or her right to participate in the activity, without having the right to the refund of any amount. The round trip transfer is included in the service and except under verifiable circumstances due to force majeure that makes said transfer impossible, it is mandatory for the BUYER to use this service; as a result, access to the Ciutat Esportiva facility and the guided tour may be denied to anyone who does not use this means of transport. Keep in mind that the transport is part of the contracted experience and also guarantees the safety and control of all participants.
4.1.3 Complementary Transport Information:
There are no extra charges for luggage: The prices established on the FC BARCELONA Website are final and do not have any supplement for carrying luggage, as long as it can fit in the reserved vehicle. The price indicated on the Website is per person.
Private service: The transfer service offered by FC BARCELONA is private, so the vehicle can only be used by the BUYER and those who have contracted this service.
Vehicle seats: The number of seats indicated on the Website is the maximum number of people who can travel in the vehicle, besides the driver. Please note that children occupy a space just like adults.
Responsibility for the transfers: Notwithstanding the provisions established under Point 5.5., the BUYER understands and accepts that this service is carried out through the transport company specifically designated by FC BARCELONA for the provision of said transport service, with it being the only party responsible for the transfers to the Ciutat Esportiva, thus making FC BARCELONA exempt from any liability derived from these transfers.
Not suitable for children under 2 years of age: For reasons of safety in transport, children under 2 years old are NOT allowed on the tour.
4.1.4. Cancellation policy.
In compliance with the provisions of both Directive 2011/83 of the European Union, and Article 103 of Law 3/2014, of 27 March, which modifies the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, the acquisition of the CIUTAT ESPORTIVA JOAN GAMPER TOUR Product is a recreational activity scheduled with a specific date and time, so it is expressly excluded from the right of withdrawal by consumers and users.
4.1.5.- Liability disclaimer
Notwithstanding the above, FC BARCELONA wishes to expressly state for the record that it will not be liable to the BUYER for:
Delays or errors committed by the BUYER related to arrival at the event meeting point on the date and time specifically chosen from among those available.
Cases in which the guide/driver denies the BUYER access to the event when the BUYER does not have the corresponding voucher printed on paper and/or downloaded on a mobile phone.
Any damages that the BUYER may suffer during the transfer and that will correspond in all cases to the bus company hired specifically to carry out the transportation service.
The missing of flights, trains, buses or any other means of transportation, as a consequence of the duration of the event being extended for any reason. The BUYER is solely responsible for knowing the departure time of his/her flight/train/bus and matching it with the timetable of the indicated event.
The loss, for any reason, of luggage or personal belongings that may have been deposited in the transport vehicle, given that the company in charge of transport is responsible for any incident that might occur inside the vehicle.
4.1.6 Express prohibition on image capture
Neither the BUYER nor any of the accompanying persons may capture images of any kind and therefore may not use, publish or/or disseminate photographs for promotional or any other purposes.
Unless expressly authorised by the guides responsible for the visit, the taking of photographs in which FC BARCELONA workers appear (employees, technical staff, players, etc.) is strictly prohibited and may be grounds for expulsion from the facilities.
4.1.7 Rules of Conduct
Under all circumstances, the rules of conduct detailed in Section 7 of these General Conditions will apply to this product.
4.2. “ESTADI OLÍMPIC MATCH DAY TOUR”
The rules set out in this section will only apply to you if you have purchased this specific product:
" MATCH DAY TOUR ESTADI OLÍMPIC " - Tickets for this product include:
- Entry on a guided Corporate Tour of the Olympic Stadium and Facilities in a group of up to 25 people.
- Tickets for a visit on the FC BARCELONA Immersive Tour around the FC BARCELONA facilities on calle Arístides Maillol in Barcelona.
4.2.1. BUYERS can purchase the “ESTADI OLÍMPIC MATCH DAY TOUR” exclusive visit service through the Website and the App; this type of visit has a number of special features:
A) Tours are scheduled to take place on dates and times when La Liga football matches are not being played and therefore the timetables cannot be changed. What's more, these tours are not held on a regular basis, but are only scheduled and organised by FC BARCELONA on the days and at the times that are possible.
B) In addition to these specific conditions, reservations made by each BUYER through the Website are subject to the general conditions and, therefore, all of these conditions apply.
4.2.2. Information on the event.
All the information necessary to enjoy the event is provided in the product description that appears both on the Website and in the confirmation email that will be sent to you by FC BARCELONA. This email will include the meeting point and the date and time when you will be picked up by the transport service.
FC BARCELONA will send BUYERS an email with proof of purchase or a reservation voucher for the service for them to show to the accredited personnel for the purposes of validating their ticket and being able to go on the purchased Tour.
BUYERS must be punctual and be at the meeting point at the time and date indicated on their voucher, since the event is scheduled to start at a specific time and start times cannot be changed.
4.2.3. Cancellation policy.
In compliance with the provisions of both Directive 2011/83 of the European Union and Article 103 of Act 3/2014 of 27 March, which amends the consolidated text of the General Consumer and User Protection Act and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November, the MATCH DAY TOUR ESTADI OLÍMPIC is a recreational activity scheduled with a specific date and time, and so expressly excludes consumers and users' right of withdrawal.
4.2.4.- Liability disclaimer
Notwithstanding the above, FC BARCELONA wishes to expressly state for the record that it will not be liable to the BUYER for:
- Delays or errors committed by the BUYER related to arrival at the event meeting point on the date and time specifically chosen from among those available.
- Cases in which the guide/driver denies the BUYER access to the event when the BUYER does not have the corresponding voucher printed on paper and/or downloaded on a mobile phone.
- Any damages that the BUYER may suffer during the transfer and that will correspond in all cases to the bus company hired specifically to carry out the transportation service.
- The missing of flights, trains, buses or any other means of transportation, as a consequence of the duration of the event being extended for any reason. The BUYER is solely responsible for knowing the departure time of his/her flight/train/bus and matching it with the timetable of the indicated event.
- The loss, for any reason, of luggage or personal belongings that may have been deposited in the transport vehicle, given that the company in charge of transport is responsible for any incident that might occur inside the vehicle.
4.2.6 Express prohibition on image capture
Neither the BUYER nor any of the accompanying persons may capture images of any kind and therefore may not use, publish or/or disseminate photographs for promotional or any other purposes.
Unless expressly authorised by the guides responsible for the visit, the taking of photographs in which FC BARCELONA workers appear (employees, technical staff, players, etc.) is strictly prohibited and may be grounds for expulsion from the facilities.
4.2.7 Rules of Conduct
Under all circumstances, the rules of conduct detailed in Section 7 of these General Conditions will apply to this product.
5. PRICES AND RATES
5.1 The price of the tickets listed on the website or in the app includes VAT and will be the price indicated on the website or app order page when you make the purchase. We accept payments through Visa, MasterCard, American Express and any other payment method indicated on the Website and/or App. You must always pay for your tickets before they are delivered to you. We make every effort to ensure that the price of tickets that appears on both the Web and the App is correct. If we find an error in the price of your order, we will contact you with the option to reconfirm your order, correct the price, or cancel your order. We will issue the refund using the payment method used to place the order as appropriate. If we are unable to reach you, you agree that we may consider your order cancelled. If you need a VAT invoice for the Purchase made, you must contact FC BARCELONA at the address provided in the first section of these purchase conditions.
5.2 Right of withdrawal
No exchanges or returns of tickets will be allowed, except as provided in section 3. A. In this regard, the PURCHASER (even as a consumer of the European Union, Norway, Liechtenstein or Iceland) may not exercise the right of withdrawal or termination provided for both in EU Directive 2011/83 and in Article 103 of Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users and other supplementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, when the exercise thereof is excluded in the sale related to access to Museums.
6. RULES ON BEHAVIOUR AND CONDITIONS OF ACCESS IN FC BARCELONA FACILITIES.
A) FC BARCELONA always reserves the right of admission.
B) Smoking or consuming food or beverages is not allowed inside the facility.
C) FC BARCELONA may deny access or expel the ticket holder from the premises in the event of non-compliance with these conditions or in the event of neglecting instructions made by the Club’s staff.
D) Any attempt at scams, robberies, thefts, as well as damages to private property caused directly or indirectly to the facilities of FC Barcelona will authorise the Club to adopt the measures and initiate the legal actions it deems appropriate against the responsible parties. E) In the event of purchasing tickets with reduced rates, it will be necessary to present the document/member card that proves eligibility to this rate at the Access Control point of the premises.
7. ON THE USE OF PURCHASED TICKETS.
A) The ticket(s) to attend the Tour of the FC Barcelona facilities (both the Immersive Tour and the Ciutat Esportiva Tour or Match Day Tour Estadi Olímpic) are equipped with different security elements to ensure their validity and authenticity. FC BARCELONA is not responsible for ticket(s) that have not been purchased at official points of sale or through authorised agents or those that have not been printed directly by the PURCHASER through this website. Any damaged, broken, or counterfeit ticket will authorise FC BARCELONA to prevent its bearer from accessing the premises. In case of falsifications, FC BARCELONA reserves the right to adopt the corresponding legal measures.
The ticket(s) acquired by this means must be safeguarded as if they were cash until the day of the visit. The PURCHASER of the ticket or the person named on the customised ticket assumes all responsibility in case of duplication, photocopying or counterfeiting of the same, losing all the rights that it grants to be able to access the premises.
B) FC Barcelona is not responsible for any loss or theft of tickets, nor of any personal belongings.
C) The purchase of tickets does not grant the PURCHASER the right to use it or its content for advertising, marketing, or promotional purposes (including contests, gifts and/or lotteries), if it is not with the express written consent of FC BARCELONA. Failure to comply with this prohibition will legitimise FC BARCELONA for the disuse of the ticket(s) and to take as many legal actions as it deems appropriate to claim the damages and losses that such behaviour may have caused to FC BARCELONA.
8. IMAGE AND INTELLECTUAL PROPERTY RIGHTS
8.1 Image rights
FC Barcelona informs the buyer that, during their visit to the Museum, the Ciutat Esportiva Joan Gamper, the Match Day Tour Estadi Olímpic as well as other FC Barcelona facilities, it may carry out its own commercial activities that may involve the recording of images on the premises and, consequently, this may involve the incidental capture of the buyer's image during said activities.
By purchasing this/these ticket(s), the purchaser consents to and accepts the fact that their image may be captured in a manner by FC BARCELONA, and/or third parties authorised by it, in the development of said activities, as well as allowing it to be used, as part of the content recorded in each case, through their disclosure and communication through any means, channel, support or format, in any territory and for an indefinite period, either directly or through third parties authorised by FC BARCELONA.
9. DATA PROTECTION
FC Barcelona will process your data in order to effectively complete your purchase, as well as to comply with invoicing obligations and the corresponding tax obligations. Said data is necessary for processing the purchase and for managing the contractual relationship.
You can find more information about the processing of your personal data in our privacy policy on the website: www.fcbarcelona.com
10. CHANGES TO CONDITIONS
FC BARCELONA may replace these Conditions at any time, for technical reasons or due to changes in the provision of the service or in the regulations, as well as modifications that may arise from applicable standard codes or, where appropriate, due to strategic corporate decisions.
It is therefore recommended that the Purchase Conditions be consulted regularly as they may be modified. The validity of these Terms therefore coincides with the time they are published, until such time as they are modified in whole or in part.
11.SUSPECTED FRAUD
We have the right to delete or revoke your tickets and fully reimburse the holder of the card used for payment if your Purchase is suspected to be fraudulent and/or if we have reason to suspect that your tickets were Purchased with a stolen card (‘Suspected Fraud’).
Where the above paragraph applies, we are not required to notify you of the deletion, revocation or refund, or to provide you with any details of the alleged fraud. This is to ensure that those who commit fraud are not alerted to investigative methods.
If you believe your tickets have been revoked in error due to a Suspected Fraud, you may dispute it by contacting our team at the following email: oab@fcbarcelona.cat
12. ONLINE DISPUTE RESOLUTION IN CONSUMER MATTERS THROUGH THE EUROPEAN COMMISSION PLATFORM, IN ACCORDANCE WITH ARTICLE 14 OF REGULATION (EU) 524/2013
The European Commission provides an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/
Consumers may submit their claims through the online dispute resolution platform. Please, use the following contact email of FC BARCELONA to address these claims: oab@fcbarcelona.cat
13. APPLICABLE LEGISLATION AND JURISDICTION
Applicable Catalan, Spanish and international legislation is applicable to the purchase and sale of tickets made through this website.
In the event that any conflict or disagreement arises in the interpretation or application of these legal terms and conditions, the courts or tribunals that, where appropriate, are aware of the matter, will be those that provide for the applicable legal regulations in matters of the competent jurisdiction, in which they are dealing with end consumers, the place of compliance with the obligation or the domicile of the purchasing party.
In the event that the purchasing party has its domicile outside of Spain, or if it is a purchase and sale made by a company, both parties submit themselves expressly to any other jurisdiction that may correspond to them, to the Courts and tribunals of Barcelona (Spain). In the event that the purchasing party has its domicile outside of Spain, or if it is a purchase and sale made by a company, both parties submit themselves expressly to any other jurisdiction that may correspond to them, to the Courts and tribunals of Barcelona (Spain).
PRIVACY POLICY – BARÇA FANS
At any time you may revoke your consent to any of the uses of data indicated above.
Likewise, you may exercise your rights of access, rectification, deletion, opposition, limitation or portability through written communication addressed to Avda. Aristides Maillol, S/N, 08028, Barcelona (Spain), with the reference “Personal Data”, or by email to proteccio.dades@fcbarcelona.cat
If you have any questions about how we process your personal data, or about any other issue related to the matter, you may contact our Data Protection Delegate at Avda. Aristides Maillol, S/N, 08028, Barcelona (Spain), with the reference or for the attention of the “Delegado de Protección de Datos”, or by email to the address dpo@fcbarcelona.cat.
Additionally, you may file a claim to the competent Governing Authority if you consider FC Barcelona to have processed your data in breach of this Privacy Policy or any other applicable regulations.